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FAQs

FAQs
External SSD Q&A
 
 
Q1: 【ANDROID MOBILE DEVICES】Which Android devices ADATA exSSD can be compatible with?
 
 
 
Q2: 【PC】How to remove the exSSD safely from PCs?
 
 
 
Q3: 【OTHER TECHNICAL QUESTIONS】Why is my device reporting the external SSD has less capacity than advertised?
 
 
 
Q4: 【OTHER TECHNICAL QUESTIONS】I think my external SSD has low transfer speeds
 
 
 
Q5: 【OTHER TECHNICAL QUESTIONS】How to format external drives in Mac OS?
 
 
 
Q6: 【OTHER TECHNICAL QUESTIONS】How to format external drives in Windows?
 
 
 
Q7: 【OTHER TECHNICAL QUESTIONS】Why is the external SSD set to NTFS by default?
 
 
 
Q8: 【OTHER TECHNICAL QUESTIONS】What’s UASP?
 
 
 
Q9: 【OTHER DEVICES】Can I use the external SSD with operating systems other than Windows, Mac OS, and Android?
 
 
 
Q10: 【OTHER DEVICES】How to connect the external SSD to a smart TV?
 
 
 
Q11: 【ANDROID MOBILE DEVICE】Why does my mobile device OS freeze when I connect it to the external SSD while using certain security apps, such as anti-virus programs or device cleaners?
 
 
 
Q12: 【ANDROID MOBILE DEVICE】I disconnected the USB Type-C (OTG) cable after checking that file copying is complete in the status bar of the mobile device, and now I can’t open the files I just copied
 
 
 
Q13: 【ANDROID MOBILE DEVICE】Why do audio files stop playing when I connect the external SSD to my Android mobile device?
 
 
 
Q14: 【pc】The external SSD isn’t recognized by my PC
 
 
 
Q15: 【pc】I can’t copy files to the external SSD from my Windows PC
 
 
 
Q16: 【pc】Why does the LED indicator on the external SSD remain on when my Windows/Mac computer is in a power saving mode or completely turned off?
 
 
 
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