| Q1:
Can’t install RGB
|
A: For some models of ASUS X99 & Z370, the current XPG RGB Sync App Beta confirms that there will be a problem that they cannot be installed.
To solve the problem, please perform these steps-
1. Confirm that the BIOS version is the latest.
2. If you want to control the memory lighting effect on the ASUS X99 / Z370 motherboard, you need to enable the "DRAM SPD Write" function from the motherboard BIOS settings first.
The BIOS’s DRAM SPD Write instructions-
1. Press "DELETE" when booting to enter BIOS Setup
2. Run "Advanced Mode"
3. Enter Extreme Tweaker or Ai Tweaker
4. Enter DRAM Timing Control
5. Enable "DRAM SPD Write"
6. Press the "F10" key to save the settings and then restart the system |
| Q2:
RGB software does not recognize memory
|
A: The installation of the RGB Module cannot be recognized because the XPG RGB SYNC APP software might have conflicts with other software on the system ─ please try the following methods to remedy:
1. Stop running antivirus software
2. The system removes XPG RGB SYNC APP software
3. Reboot system
4. Reinstall XPG RGB SYNC APP software
5. Restart the computer after the first installation |
| Q3:
Why does my DDR3 1600G run at 1333MHz in default?
|
| A: In order to meet JEDEC standards and prevent system boot errors, all module makers use 1333 MHz as the default setting for DDR3 1600. Please enter BIOS and adjust the memory frequency to 1600 MHz to overcome the issue. |
| Q4:
How can overclocking module achieve the best performance?
|
| A: Most motherboard user manuals will offer tips for overclocking settings. If you seek for even better performance, you may either refer to ADATA XPG website or get further information from overclocking websites. Generally specking, there is no absolutely correct answer on overclocking. Trial and error is the best way to get the experience and the joy of overclocking. |
| Q5:
Why can't my overclocking module run at the advertised speed?
|
| A: Basically, if the motherboard and CPU support overclocking, and all the parameters have been set properly, the overclocking module should run at advertised speed. If not, you will need to take the compatibility and heat spread into consideration. |
| Q6:
Why is the default memory frequency different from overclocking memory specification?
|
| A: In order to meet every different motherboards and CPUs limitation, overclocking module usually use lower level SPD as default setting. Therefore, adjusting CPU frequency, memory clock, and timing parameter are required. |
| Q7:
On which side of the M.2 SSD should the heat sink be attached to?
|
| A: It should be attached to the side with the controller and Flash, the main sources of heat. |
