| Q1:
Cannot achieve full charge
|
| A: When the battery capacity is higher, the control IC will reduce the input current and avoid the overcharge of the power bank, which is a protection mechanism, so 99% to 100% takes a long time and is normal. Under normal circumstances, it takes 6.5HR ~ 7HR to charge the P12500D with the 5V / 2A adapter. If the charging has not reached 100% power for a long time, this is an abnormal situation. It is recommended that you send the product for repair. |
| Q2:
It takes a long time to charge to 100%
|
| A: When the battery capacity is higher, the control IC will reduce the input current to avoid overcharging the power bank, which is a protection mechanism, so 99% to 100% takes a long time and is normal. |
| Q3:
How long do ADATA power banks take to fully charge from empty?
|
A: The table below shows charging times for our leading power bank products
| Model |
Battery Capacity |
Charge time
(in hours, at 5V/2A) |
| PV120 |
5100mAh |
3HR~3.5HR |
| X7000 |
7000mAh |
4HR~4.5HR |
| D8000L |
8000mAh |
4HR~4.5HR |
| PT100 |
10000mAh |
5.5HR~6HR |
| PV150 |
10000mAh |
5.5HR ~6HR |
| A10050 |
10050mAh |
5.5HR~6HR |
| A10050QC |
10050mAh |
4.5HR~5HR |
| P12500D |
12500mAh |
6.5HR~7HR |
| D16750 |
16750mAh |
7HR~7.5HR |
| P20000D |
20000mAh |
10HR~10.5HR |
* ADATA test results. Actual performance may vary based on connected devices, environmental conditions, power grid, and other factors |
| Q4:
Which mobile devices are compatible with the A10050QC power bank and Quick Charge 3.0 technology ?
|
| A: http://www.adata.com/upload/faq/A10050QC_faq.pdf |
| Q5:
Why do all four LED lights on the PV150 blink at the same time? Is the drive faulty?
|
| A: The PV150 supports OTP (Over Temperature Protection) safe mode and powers off in the event of overheating. The four flashing lights indicate temporary shut-down to avoid damage due to overheating. When the PV150 returns to safe operating temperatures, it will resume normal operation, including LED display. |
| Q6:
Where can I learn more about ADATA power banks?
|
| A: Please follow this link for more information: http://www.adata.com/upload/faq/PowerBank_FAQ_en.pdf |
