| Q1:
How do I record with the HM900?
|
A: The HM900 does not feature recording capabilities on its own.
Therefore, you willl need to handle recording through your digital set-top box or other devices. |
| Q2:
HDD Failure
|
A: Based on your current situation
Please try another computer. If the problem persists, the hard drive may be faulty.
You can check our warranty period on our official website, the link is as follows
https://www.adata.com/en/ss/prowar-search/
If it is still under warranty, you can contact your purchaser or our service center for repair
https://www.adata.com/tw/support/place/
If it is inconvenient to send for repair to the service center, you can apply for online repairs on ADATA’s official website:
http://www.adata.com/en/ss/fixonline/
After completing the application, please follow the instructions to properly package the product and return it to the designated address. We will carry out the repair process for you as soon as possible after receipt.
The service center only provides service for the repair of products (the product must not exhibit external damage, and the stickers must remain intact). The warranty scope and authenticity of the product will be determined by the original factory based on the physical product received. It is recommended that you file a clear picture of the front and back of the product yourself before sending it for repair.
【Important Reminder:】 ADATA only repairs the product’s hardware and does not provide data backup services. Please be sure to back up your data. The company is not responsible for data loss or damage caused by the repair process. |
| Q3:
Insufficient HDD current supply
|
| A: Insufficient power supply: Because the 3.0 hard drive requires more than a 2.0 one. The USB power transmission cable connector attached to the hard drive can be plugged into the USB slot behind the computer to ensure that the computer has enough current to supply the hard drive. Do not use a USB hub, extension cable or other USB devices to avoid power shortage, resulting in the PC not being able to read the hard disk. |
| Q4:
Waterproof HD710
|
| A: There is an additional waterproof strip inside the hard disk, so there is another waterproof barrier. Unless the lid is not secured and the product is soaked in water for a long time, it is not likely for water to enter into the product. |
| Q5:
HD710 Pro Shock Sensor Technology
|
| A: The HD710M Pro is equipped with shock sensors. When large shocks or vibrations are detected during data transfer, a red LED will light up to warn the user and the device’s internal protection mechanisms will be activated to safeguard the user’s data. |
| Q6:
How to format external hard drives in windows?
|
A: 1. Plug your hard drive into your computer.
2. Open File Explorer, Can be found by searching for "Disk Format" or "Disk Management"
3. Right click external hard drive’s partition.
4. Select the partition capacity according to the instructions.
5. Specify disk drive number.
6. Choose file format.
7. Specify the disk drive name.
8. Select next step.
9. Select finish.
10. Finish the format. |
| Q7:
Do you have guides for formatting external hard drives in Mac OS?
|
A: 1. Connect the hard drive toMac.
2. Open up the application. -> Choose the "Utilities" folder. -> Launch Disk Utility.
3. Choose the external drive.
4. Click Erase. ■If you don’t want to use the external drive with Time Machine, you may skip this step, and go to 11.
5. Enter a name for the hard drive.
6. Click Erase.
7. Click Partition.
8. Assign a capacity.
9. Click Apply.
10. Choose the new unallocated disk.
11. Click Erase.
12. Enter the disk name and choose exFAT file format (which is compatible withWindows).
13. Click Erase.
14. The format is complete.
Yes, click here to learn more. |
| Q8:
After the ADATA external drive has been formatted by a Smart TV, the drive then cannot be read by my computer. Is there a compatibility issue with Smart TV?
|
| A: Some Smart TVs use the Linux file system format (or a format different from the Windows file system). Due to differences in the external hard drive format, computers with Windows operating systems will not recognize the drive. To use the external drive with your computer, use the computer’s operating system “Disk Management” to reformat the drive with a file system that Windows can recognize. (Formatting the hard drive will delete all of its contents, so back up all data before formatting) |
| Q9:
Why does my data transfer sometimes stop in the middle of the process?
|
| A: USB 3.0 external hard drives may require more current than a similar USB 2.0 device. So it is possible that the USB 2.0 connection will not deliver the required amount of power. If this happens, use both connectors on the Y cable to connect the drive to two USB 2.0 ports, in order to ensure adequate power for the USB 3.0 device. |
| Q10:
When the hard disk is in use, halfway into a transfer I receive an I / O device error! How can I save the data I was working with?
|
| A: If data transfer is interrupted, make sure that the error was not caused by a lack of power. If a transmission interruption occurs, please reconnect the device and retry the data transmission. In theory, data will not disappear because of interruptions in the transfer process. |
| Q11:
Why is my hard disk squawking, or making a lot of weird noise?
|
| A: If you hear any unusual or loud noise emanating from your hard drive, we recommend you contact customer service for help in ascertaining the problem. |
| Q12:
Do newly purchases hard drives need to be formatted? Which format is better?
|
| A: New hard drives need to be formatted in order for the system to read and write data. The NTFS file system is recommended. |
| Q13:
How do I partition a hard drive?
|
| A: In Windows XP, you can partition disks through Control Panel / administrative tools / computer management / disk management. Select the installed hard disk, and press the right mouse button, and select the option to partition the drive. |
| Q14:
What are the differences between SSD & HDD?
|
| A: Solid State Drives (SSD) are storage devices like hard drives, but with much better performance, especially as regards random access speeds. But because of their higher price, they are often more suitable to be used as the drive from which the operating system is run. The slower speeds of HDDs mean they are likely to be used as data backup media, and for data archives. |
| Q15:
How should I back up important data for secure storage? How long can it be stored?
|
| A: Of the current varieties of storage media, including CD-ROM, hard drive, & SSD, none can offer secure permanent storage of data. Therefore, it is recommended that critical data be backed up on several different devices to spread the risk. |
| Q16:
When I connect the external hard drive, the system asks me if I want to format it!
|
| A: For the first time installation, system requirement for a format is normal. However, if the external hard drive has data, and the system asks you to format the drive when you connect it to a computer, then the external drive may not be installed correctly. Attach the USB power transmission line to the USB slot behind the computer, and ensure that the computer has sufficient power. Do not use a USB hub, extension cord, or other USB devices, as doing so may cause a power shortage and cause your computer to be unable to read the hard drive. |
| Q17:
Why can’t my computer detect an external hard drive?
|
A: There are two general possibilities :
● Lack of power: The hard disk should be attached to the USB power cable connector into the USB slot on the back of the computer. Make sure your computer supplies enough power for the hard disk to run. Do not use a USB Hub, extension cord, or other USB devices together, because doing so may cause power undersupply, resulting in the external drive being unable to be read.
● Volume has not been added: In Windows XP/Vista/7 operating systems, go to Disk Management to confirm that the hard disk is installed. |
| Q18:
Why is my actual capacity of the product less than what is marked on the packaging? How much less capacity is reasonable?
|
A: Differences in size shown are mainly due to differences in computer operating systems, the calculation method for an external hard drive capacity, and the Controller IC’s operations result in different ways. Generally, hard disk manufacturers usually calculate capacity based on the decimal system, and computer systems are actually binary.
Hard drive manufacturer:
1KB = 1000 Bytes, 1MB = 1000KB, 1GB = 1000MB, 1TB = 1000GB
Operating system:
1KB = 1024 Bytes, 1MB = 1024KB, 1GB = 1024MB, 1TB = 1024GB
So for example, a hard disk marked as 500GB capacity is
500GB = 500 x 1,000MB x 1,000KB x 1,000Bytes = 500,000,000,000 Bytes, but in binary the capacity is calculated as 500,000,000,000 Bytes / 1024KB / 1024MB / 1024GB, approximately 465GB.
Fastest method of calculation: the hard disk capacity x 0.93 = the approximate actual hard disk capacity |
| Q19:
Why can't I transfer 4GB or larger files to storage media? Why do I receive a “destination disk drive is full” message when I know there is still space available on the destination disk?
|
| A: The Windows FAT32 file system supports maximum single file of 4GB only. To resolve this, storage media can be formatted to NTFS. |
| Q20:
The external hard drive section of you webpage recommends the purchase of an additional Y-cable for installation. What is the purpose of the installation? Can it be done without a Y-cable?
|
| A: The external hard drive requires a start-up current of over 600 milliamps, however USB 2.0 can only provide a maximum of 500 milliamps. As a result, it is recommended that you use a Y-cable we using with a USB 2.0 host devices. |
