| Thank you for using the online status inquiry service, please refer to the following description： |
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1. If you have not received a reply with in the designated timeframe, please use the customer service status inquiry function to see the status of your case. We will make serving you a priority.
2. If you have not received reply to your customer service case, please use the inquiry service. Customer service inquiries can access cases filed within the previous three months. |
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