| Q1:
SSD failure
|
A: Please try another computer. If the problem persists, the hard drive may be faulty.
You can check our warranty period on our website, the link is as follows
https://www.adata.com/us/ss/prowar-search/
If it is still under warranty, you can contact your purchaser or our service center for repair.
https://www.adata.com/tw/support/place/
If it is inconvenient to send repairs to the service center, you can apply for repairs online on ADATA’s official website:
https://www.adata.com/us/ss/fixonline/
After completing the application, please follow the instructions to properly package the product and return it to the designated address. We will carry out the repair process for you as soon as possible after receipt.
The service center only provides service for product repairs (the product must not exhibit external damage, and the stickers must be intact). The warranty scope and authenticity of the product will be determined by the original factory based on the physical product received. It is recommended that you save a clear picture of the front and back of the product before sending it for repair.
【Important Reminder:】 ADATA only repairs the product’s hardware and does not provide data backup services. Please be sure to back up your data. The company is not responsible for data loss or damage caused by the repair process. |
| Q2:
SSD is not being recognized
|
A: If you are a new purchase, it is recommended that you manage the SSD disk, format the partition, and assign a code.
If you have been using it for a period of time, it is recommended that you try another interface or another computer. If the problem persists, the hard disk may be faulty. You can check our warranty period on our official website, the link is as follows
You can check our warranty period on our official website, the link is as follows
https://www.adata.com/us/ss/prowar-search/
If it is still under warranty, you can contact your purchaser or our service center for repair
https://www.adata.com/tw/support/place/
If it is inconvenient to send for repair to the service center, you can apply for repairs online on ADATA’s official website:
https://www.adata.com/us/ss/fixonline/
The service center only provides service for product repairs. The warranty scope and authenticity of the products will be determined by the original factory based on the physical products received for repair. It is recommended that you save a clear picture of the front and back of the product yourself before sending it for repair.
【Important Reminder:】 ADATA only repairs hardware does not provide data backup services. Please be sure to back up your data. The company is not responsible for data loss or damage caused by the repair process. |
| Q3:
Can not format SSD
|
A: 1. Enter "diskpart" in the command line of the "Start" menu and press "Enter" to enter the command box
2. Enter "List disk" and press "Enter" to view the disk number (if only one SSD is connected, it is 1)
3. Enter “select disk 1” and press “Enter” to select the disk number of the SSD
4. Type "clean" and press "Enter", the disk will be ERASE |
| Q4:
External SSD transfer rate is relatively slower
|
| A: The actual transfer rate will vary depending on the device. In addition, the transmission rate will also be affected by the different cables and adapters. For example, if the SE730 uses a USB3.1 Gen2 cable and UASP mode under a Windows PC environment, the transfer rate is up to 500MB per second, but if you use USB Type-C to USB3.0 cable or USB2.0 the speed of the adapter will decrease significantly, and even if UASP mode is turned on, as the device does not support this mode, the speed of SE730 will still decrease. |
| Q5:
SSD speed is abnormal
|
A: Different test software will have different results depending on the calculation method.
In addition, how many programs and the size each program on the SSD will also affect the reading speed. In addition, the performance of computer equipment and CPU will also affect the measured results.
It is recommended that you remove unnecessary software from the hard drive and test it with newer PCs. It is recommended that you use AS SSD or ATTO software to test the speed of the SATA3 interface and provide screenshots so that we can confirm it for you, thank you.
Write speed is related to free space in the SSD, less free space affects write speed, ---- SSD has less impact on read speeds. |
| Q6:
SSD health
|
| A: At present, SSDs have built-in erase functions and error correction mechanisms to increase the life of SSDs. However, generally speaking, SSD lifespans will be influenced by usage methods and the operating environment. |
| Q7:
Temporary Storage
|
A: The functions of SSD temporary storage in the hard drive :
We’ve just introduced you to what a temporary file is and its function in the hard disc drive and Random Access Memory (RAM). In fact, the temporary storage function is almost the same for SSD. SSD temporary storage is usually 1 or 2 pieces of DRAM chips for data exchange buffering. Whether a SSD is designed with temporary storage depends on product positioning and functional positioning. Generally, some beginner-level or low-speed hard drives are not equipped with a temporary storage solution. While the high-speed hard drives are equipped with temporary storage for transferring a large amount of data to increase read/write efficiency.
Usually, the price of these SSD with temporary storage is a little higher than those without temporary storage. Although SSD with temporary storage can read and write small files at a faster speed, the SSD still has a cap on how fast it can process. In the aspect of response time, SSD the average response time of 0.2 seconds is not slower than the temporary storage. Therefore, the speed increased by temporary storage can be ignored. Secondly, either with or without the temporary memory doesn’t affect the lifespan of SSD; the endurance of SSD is determined by therefresh frequency of NAND FLASH. Secondly, the quality of the memory controller chip is the important factor affecting SSD performance and lifespan. |
| Q8:
Is it necessary to defrag SSD to maintain the best performance?
|
| A: SSD doesn’t need defragmenting. Defragmenting is not needed for the physical disk. Therefore, defragmenting the SSD is useless. Moreover, defragmenting the SSD may cause unnecessary wear and tear to a specific area. SSD is designed to read and write data evenly in the SSD to reduce unnecessary wear and tear to any areas. Despite that, occasionally defragmenting SSD doesn’t result in damage. However, if such an operation has been carried out for a long time, the lifespan of the SDD may be shortened. |
| Q9:
What is a Trim command and what operating systems does it support?
|
| A: SSD TRIM is an Advanced Technology Attachment (ATA) command that enables an operating system to inform a NAND flash solid-state drive (SSD) which data blocks it can erase because they are no longer in use. The use of TRIM can improve the performance of writing data to SSDs and contribute to longer SSD life. Currently, TRIM is used in Windows 7, Server 2008, Mac OS 10.7, and newer versions of Linux. In addition, regardless of operating system, no RAID configuration supports TRIM. |
| Q10:
Why does it seem like my new ADATA SSD is lower than my older ADATA SSD?
|
| A: Early Flash ICs used the SLC type, but in response to the market’s demand for small, high-capacity products, most memory manufacturers mostly switched to MLC type Flash ICs to overcome the design limitations. The reading speed of the MLC IC memory disk is comparable to the previous SLC Flash, but the writing speed is indeed a bit slower. This is purely due to the characteristics of the product, not a malfunction! |
| Q11:
How to boost SSD with RAID 0?
|
| A: Before Running SSD setup RADI 0, please set upthe motherboardto support RAID 0. Then, plug the PORT with two identical SSDs. For detailed setup, please refer to the operations manual provided along with the motherboard individually. Theoretically, setting up SSD with RAID 0 can double the performance (compared to single SSD). |
| Q12:
SX8000 cannot install win7
|
| A: The SX8000 follows the NVMe™ protocol, but for the win7 system, there is no NVMe driver itself, so the SX8000 cannot be installed directly on a win7 system. |
| Q13:
What operating systems support M.2 SSDs?
|
A: (1) NVMe (PCIe) M.2 SSDs requires Windows 8.1, Windows Server 2012 R2, or later versions to support the NVMe driver.
For Windows, it is recommended to use Windows 10 of later. Linux OS such as Fedora, SUSE, Ubuntu, and Red Hat all support M.2 SSDs.
(2) AHCI (SATA) M.2 SSDs can be used with Windows 7 or later versions. |
| Q14:
What is a reasonable product lifepan?
|
A: The health parameters on the SSD tool box or CrystalDiskInfo are based on your individual usage behavior and number of reads and writes.
It is not abnormal for an SSD that has been in use for some time to have a lower health status. |
| Q15:
How do I use the SSD toolbox?
|
| A: Click this link to learn more:
https://www.adata.com/en/ss/software-6/ |
| Q16:
Do you have guides for formatting SSDs in Windows?
|
| A: Yes, see the links – titled by operating system: Windows 7; Windows 8.1 or Windows 10; Windows XP |
| Q17:
Do ADATA solid state drives support different OS (Windows/Linux, etc.)?
|
| A: Yes. All ADATA solid state drives are designed and tested to industry standard specifications and requirements laid out by platform holders and professional associations and forums. Each product passes strict compatibility testing with its intended operating systems. The vast majority of ADATA solid state drives are Windows and Linux compatible, while external storage adds Android plus devices such as Xbox and PlayStation. If you have any question for specific details, please check the ADATA website or contact our customer service center. |
| Q18:
What does the term “4K sector” refer to?
|
| A: As a legacy operating system, Windows XP uses the older 512-bit minimum sector size. Later operating systems and current storage devices use 4096-bit minimum sector sizes, or 4K sectors. This is due to higher storage density and the need to handle bigger files faster, and means that Windows XP is not optimized for SSD, resulting in reduced speed and affecting other performance parameters. To avoid this, we strongly recommend using our SSDs with Windows 7 or later. Do note Windows XP is no longer supported by Microsoft. |
| Q19:
How to obtain your Acronis key?
|
A: Please visit: http://www.adata.com/en/ss/software-5/ for more detailed instructions.
Guide to registering the product: https://www.youtube.com/watch?v=tEcCG8CnXGs
Acronis 2013 for Windows 7 Operating Method: https://www.youtube.com/watch?v=tEcCG8CnXGs
Acronis 2015 for Windows 10 Operation Method: https://www.youtube.com/watch?v=OU0dgsWyCcI |
| Q20:
What is the difference between SATA 3.0 & SATA 2.0 specifications?
|
| A: The Serial ATA-International Organization has launched what is often called “SATA 3”, a 6 gigabit per second (Gbps) standard. The older SATA II specification has a maximum speed of 3Gbps. |
| Q21:
Why do I need to update the firmware on my drive? (SandForce SSD)
|
| A: ADATA releases bug fixes, performance enhancements, and other important updates via new firmware releases that are directly available for end-users. Updating to the latest supported firmware will help ensure your ADATA SSD is able to operate at peak performance and stability. |
| Q22:
Do SSDs Require Defragmentation?
|
| A: SSD’s use wear-leveling, which is a technique for prolonging the service life of some kinds of erasable computer storage media, such as Flash memory used in solid-state drives (SSDs). Defragmenting is not required. |
| Q23:
What is Wear-Leveling function?
|
| A: Wear leveling is a process that is designed to extend the life of solid state storage devices. SSDs are store data in blocks. Each block can tolerate a finite number of program/erase cycles before becoming unreliable. For example, MLC NAND flash is typically rated at about 3,000 program/erase cycles. Wear leveling arranges data so that write/erase cycles are distributed evenly among all of the blocks in the device. |
| Q24:
I received an alert when I tested my SSD with HDtune. What should I do?
|
| A: Early SSDs do not support this feature, so it is possible that the alert may be a false alarm. However, if the product shows an alert when tested, it is recommended to contact customer service for further confirmation. |
| Q25:
How should I back up important data for secure storage? How long can it be stored?
|
| A: Of the current varieties of storage media, including CD-ROM, hard drive, & SSD, none can offer secure permanent storage of data. Therefore, it is recommended that critical data be backed up on several different devices to spread the risk. |
| Q26:
How long is the expected lifespan of an SSD? How should I use an SSD to ensure the longest life expectancy? (How to properly use the SSD to minimize loss.)
|
| A: Currently the average SSD has a built-in erase function and error correction mechanism to increase the lifespan. But in general, SSD lifespan is determined by the frequency of usage and the working environment. The greater the number of data writes to the drive, and the higher the ambient temperature, the lower the useful lifespan of the SSD. |
| Q27:
What should I do if the data transfer speed seems abnormally slow?
|
| A: SSDs employ built-in wear leveling technology to guarantee the life span of the drive. Slow data transmission may be due to ongoing internal restructuring from this function. But this situation is uncommon, especially if it is recurring. If that is that case, contact the customer service staff directly for assistance. |
| Q28:
My PC can’t detect the SSD. What can I do?
|
| A: First, check that SSD SATA and power cables are properly seated and secured. The next step is to try the SSD with a different SATA port. If the issue persists, go into the BIOS and check that the SSD device ID is listed in the boot sequence section. Also check that the same device ID is listed in the Windows device manager. If the SSD isn’t listed in either or if the issue continues, it’s advisable to try the same SSD on a different PC to check whether the drive or the system are the source of the issue. If the problem remains after these steps, please contact ADATA support for further assistance. |
| Q29:
Why is my actual capacity of the product less than what is marked on the packaging? How much less capacity is reasonable?
|
A: Differences in size shown are mainly due to differences in computer operating systems, the calculation method for an SSD capacity, and the Controller IC’s operations result in different ways. Generally, SSD manufacturers usually calculate capacity based on the decimal system, and computer systems are actually binary.
SSD manufacturer:
1KB = 1000 Bytes, 1MB = 1000KB, 1GB = 1000MB, 1TB = 1000GB
Operating system:
1KB = 1024 Bytes, 1MB = 1024KB, 1GB = 1024MB, 1TB = 1024GB
So for example, a hard disk marked as 500GB capacity is
500GB = 500 x 1,000MB x 1,000KB x 1,000Bytes = 500,000,000,000 Bytes, but in binary the capacity is calculated as 500,000,000,000 Bytes / 1024KB / 1024MB / 1024GB, approximately 465GB.
Fastest method of calculation: the SSD capacity x 0.93 = the approximate actual SSD capacity |
| Q30:
Why can't I transfer 4GB or larger files to storage media? Why do I receive a “destination disk drive is full” message when I know there is still space available on the destination disk?
|
| A: The Windows FAT32 file system supports maximum single file of 4GB only. To resolve this, storage media can be formatted to NTFS. |
| Q31:
The Hard Disk Sentinel (HD Sentinel) is showing there are abnormalties.
|
| A: HD Sentinel ’s health display is abnormal because the tool will use the SMART attribute 168 (A8), 159 (9F) fields as the basis for displaying the health level. However, these two fields are provided by the vendor and are defined by each vendor. These two fields are customized, so there is no correlation between the two fields and the health result. Please mark off the two fields as incorrect, and the SSD’s health will be displayed normally. |
| Q32:
How do I fasten the SSD to the mothersboard?
|
| A: Firstly, determine the type of SSD you have (e.g. M.2, mSATA), then install it in the corresponding slot and secure it with screws. |
