| Q1:
Why doesn’t my USB Flash drives support BitLocker functionality on Windows 7 or Windows 8?
|
| A: Please update your USB Flash drives’ firmware to the latest version. On your PC, go to http://us.adata.com/us/ss/usbdiy/, then connect your USB Flash drives to your PC and follow the on-screen steps. BitLocker functionality will be enabled after the recovery process is complete. |
| Q2:
Can an iPhone be used with the UD320?
|
| A: iPhone devices do not have a Micro USB port, and do not support OTG. They cannot be sued with the UD320. |
| Q3:
Is the UD320 supported under Android 4.08?
|
| A: As long as there is support for OTG on the mobile phone or tablet computer, you can use the UD320. The phone system version does not matter. |
| Q4:
My smartphone or tablet device is connected to the UD320 and appears ready, but the device is unable to find the UD320. What should I do?
|
| A: First check your phone\'s manual or the device compatibility list on the UD320 product page, and make sure your phone supports OTG. If your device supports OTG but still cannot detect the UD320, it may be that your phone or tablet does not have a built-in file management App. Download a file management App from the App Store, and use the application to find the UD320 and transfer files.http://www.adata-group.com/index.php?action=product_feature&cid=1&piid=234 |
| Q5:
What is USB OTG used for?
|
| A: When you need to transfer files from your computer to your phone or tablet, you can connect the UD320 directly via micro USB interface to directly read the USB device. This makes transferring files easier and more convenient. |
| Q6:
Is there an online user manual of UFDtoGO?
|
| A: Yes, clicking on the question mark icon on the main menu will open the Online Manual. The built-in manual gives complete details about how to use UFDtoGO.
|
| Q7:
How many languages does UFDtoGO support?
|
| A: UFDtoGO is available in 18 languages including English, French, German, Italian, Spanish, Portuguese, Dutch, Russian, Greek, Czech, Danish, Polish, Romanian, Turkish, Traditional Chinese, Simplified Chinese, Japanese and Korean. Users can switch language from the tool bar of the main menu.
|
| Q8:
How do I install UFDtoGO on the flash drive?
|
| A: After downloading UFDtoGO, first uncompress the zip file. Then paste the UFDtoGO.exe file to the drive. Then double click UFDtoGO.exe to run the installation.
|
| Q9:
How can I download UFDtoGO?
|
| A: 1. Register to become an ADATA website member
2. Finish product registration
3. Visit our “Valuable Software Download” webpage
4. Click on the UFDtoGO icon for download
|
| Q10:
Can every ADATA USB flash drive support UFDtoGO?
|
| A: UFDtoGO can be used on USB flash drives which were manufactured after Jul, 2008. Look for the icon that
reads:“Download Valuable Software〞on the package. |
| Q11:
How can I obtain UFDtoGO?
|
| A: Once you have registered to be a member and finished the product registration, UFDtoGO can be
downloaded from ADATA website for free.
|
| Q12:
What are the system requirements for UFDtoGO?
|
| A: UFDtoGO can run on:
Windows Vista or later version
Windows XP SP2 or later version
Windows 2000 SP4 or later version
|
| Q13:
What can UFDtoGO provide?
|
| A: 1. Data Synchronization / Encryption / Compression, including IE bookmarks, contacts, emails, My Documents and other files.
2. Email Portability helps to bundle emails from Outlook or Outlook Express to the flash drive.
3. Secure and easy Internet Surfing function leaves no trace on the computer. The AutoLogin function makes it easy to access to frequently visited websites without needing to log in.
4. With UFDtoGO, the USB flash drive can be used as a PC lock, preventing unauthorized access.
5. UFDtoGO also provides Lost-and-Found assistance. Please refer to the UFDtoGO user manual for more detailed information.
|
| Q14:
What is UFDtoGO?
|
| A: UFDtoGO is a value-added software provided by ADATA for our USB flash drives. The software enables
the drive to do data synchronization, encryption and compression. Using UFDtoGO allows for convenient
and efficient data management.
|
| Q15:
How do I convert FAT/FAT32 file system to NTFS?
|
| A: To convert a FAT partition to NTFS, follow these steps:
1. Click Start, click Run, type cmd, and then click OK.
2. At the command prompt, type CONVERT [driveletter]: /FS:NTFS.
3. Convert.exe attempts to convert the partition to NTFS.
|
| Q16:
Why can't the exFAT formatted USB flash drive be used on computers running Windows XP?
|
| A: ExFAT support is not included in original Win XP installations. Win XP users can add support for exFAT by
installing an update from Microsoft at http://support.microsoft.com/kb/955704/. However, please note that
the update kit is only for versions later than Win XP SP2 or SP3.
|
| Q17:
Why can't I format a 64GB USB flash drive on Windows XP?
|
| A: The FAT32 file system of Win XP can't format a 64GB drive or device. The issue can be solved by the latest
exFAT file system, which is initially included in Windows Vista and later Windows versions. Win XP users
can add support for exFAT by installing an update from Microsoft at
http://support.microsoft.com/kb/955704/.However, please note that the update kit is only for versions later
than Win XP SP2 or SP3.
|
| Q18:
Why can't a file larger than 4GB be saved to the flash drive?
|
| A: FAT32 file system has a limitation for the maximum file size it can handle, which is 4GB. The issue can be
solved by formatting with the latest exFAT, which is initially included in Windows Vista and later Windows
versions. Win XP users can add support for exFAT by installing an update from Microsoft at
http://support.microsoft.com/kb/955704/. However, please note that the update kit is only for versions later
than Win XP SP2 or SP3. |
| Q19:
Why can't the zip files in the USB flash drive be played?
|
| A: Please check if the same files can be played when saved in another USB flash drive or device. If the
situation remains, it should be a file issue. |
| Q20:
Can I remove the fingerprint identification function of my FP1/ FP2?
|
| A: Since the identification function is designed in the FP1/FP2 firmware, it can't be removed.
|
| Q21:
Can FP1/FP2 work on Linux or MAC systems?
|
| A: As a result of design issues, our FP1/FP2 do not support Linux and MAC. |
| Q22:
Why does my FP1/FP2 work on my home computer only?
|
| A: FP1/ FP2 can only be used on computers with administrator privileges. On a standard user login, FP1/ FP2 will not be recognized
|
| Q23:
Why my downloaded firmware doesn’t work on my UFD? Does the firmware version wrong?
|
| A: Since the controller version might be different in one long lasting model, we have different version corresponding firmware. If the downloaded firmware can’t be work on your UFD, it might be the version issue. Please contact our Customer Service people for the correct firmware. |
| Q24:
Why can't I make bootable USB flash drive on Windows XP, but can in Windows 98?
|
| A: Due to limits on the inner controllers, our earlier produced USB flash drives can only be set to be bootable
on Win98 / Win98se computers. And our newly produced USB flash drives can be set to be bootable on
Win XP or Win 2000. There is a software product called FlashBoot (full version costs US$26.00), which can
be used to make bootable USB flash drives and hard disks. Free version can be downloaded at
http://www.prime-expert.com/flashboot/.
|
| Q25:
Why does my USB flash drive become slower after formatting? Does the format type matter?
|
| A: The format type reflects the file allocation system, and it really matters to the overall data transfer speed. We recommend users to choose the format type according to your priorities.
|
| Q26:
Can my earlier bought USB flash drive support Windows Vista? Is there any additional software update
needed?
|
| A: All ADATA USB flash drives can be used as plug and play devices on Windows 2000, XP and Windows Vista computers, with no firmware or software updates needed.
|
| Q27:
Why can't my ADATA USB flash drive support Windows Vista?
|
| A: All ADATA USB flash drives can support Vista. Please confirm if the situation only exists on a specific
computer or on multiple systems in order to determine if it is a system version problem or a drive hardware issue.
|
| Q28:
My USB 2.0 flash drive can only read at 2MB/sec, what's the difference from USB 1.1?
|
| A: According to the USB Cooperation, the data transfer rate for USB 2.0 is 60MB per second. However, the theoretical transfer rate can not be reached due to physical hardware limitations.
|
| Q29:
What does "write protected" error message mean?
|
| A: Check to see if you get the same error when using the USB flash drive on other computers. If so, the
USB flash drive is damaged and needs to be serviced. |
| Q30:
Why does my recently bought ADATA USB flash drive perform slower than my previously bought one?
|
| A: In order to design higher capacity and smaller dimension USB flash devices for the market, MLC (Multi-Level Cell) Flash technology is gradually replacing SLC (Single-Level Cell) products. MLC memory reads as fast as SLC, however it writes more slowly.
|
